Position: Technical Services Manager

Department: Technical Services Department

Reports to: Plant Manager

Directly Supervises : QC Manager, QC Supervisor, QC Analyst,  QC MicroAnalyst, QA Supervisor, QA Inspector, Document Control Officer, R&D Officer, R&D Formulator, Lab Aide


Provide technical leadership, direction and management of the Quality Services and Research & Development teams. Demonstrate, understand and implement quality in product and process development. Establish goals that are consistent with the department, implement plans and policies, assigns duties and responsibilities and control team performance to ensure and improve the level of compliance with PUPC policies and procedure as well as cGMPs.


1.  Set the strategic direction of the department. Manage day-to-day operations of multi

disciplinary projects to ensure performance within the agreed timelines, budget  and       according  to the required specifications.

2. Manage and monitor performance of Research and  Development team members and

      lead the projects. Report and discuss status of Product Development.

3. Plan and manage successive phases of developmental and transfer activities including

production of research, scale-up, component changes and process validation batches.

4. Manage Quality Control and Assurance team members and ensure that processes comply with Good Manufacturing Practice standards.

5. Reevaluate the Quality System as part of continuous improvement; track and trend quality

      metrics, deliverables, highlights/lowlights, areas of risk, in order to ensure processes and

      procedures are in accordance with internal and FDA requirements.

6. Drive inspection readiness activities to support Quality audits by regulatory authorities.

7.  Ensure the completion of internal audits of the Quality System. Ensure completion of audits

      of vendor/suppliers, testing laboratories, GMP service providers;

 7.1 Perform audits as required; ensure management of internal audit schedules, approved

       vendor lists;

 7.2 Tracking of audit responses and implementation of corrective action plans

8. Set up, manage and keep up-to-date the Production batch records in accordance with cGMP

        in such a way that any relevant information can be presented promptly during internal or

        external audits.

9. Responsible for Batch release. Final reviewer and verifier that all batch record is complete.

Determine if a final product can be released and distributed based on, submitted test data    and  thorough review of production documentation.  

10. Approve all laboratory results, investigations, protocols and test procedures.

11. Coordinate the activities within the company to manage production schedules ensuring the

highest quality standards, and safety issues.

12. Establish system, manage and monitor Annual Product Review/Annual Report Compliance.

13. Mentor and coach team members, facilitating and assisting in their growth within PUPC.

14. Maintain strict confidentiality of information.

15. Perform other duties which may be assigned by the Plant Manager, for which training and/or an explanation has been provided and understood.


Education and Training : BS (MS/PhD desirable) in scientific field; preferably in Life sciences, pharmacy or engineering.

Work Experience Requirements : Ten (10) + years’ experience in the Pharmaceutical industry, with at least three(3) years in a Managerial position.  Previous related work experience in formulation/process and/or analytical service groups.

Skill/Knowledge & Other Requirements : Demonstrated ability to work independently to manage complex projects with multiple priorities in a fast-paced, team-based environment. In-depth technical understanding of pharmaceutical development, testing and manufacturing processes. Excellent knowledge of pharmaceutical regulations, GMP requirements and Quality System Management. Excellent written and verbal communications. Good moral character.

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