Position:       Customer Care Associate

Department: Marketing

Reports to:   Marketing Manager

 

JOB DESCRIPTIONS:

  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.

JOB QUALIFICATIONS:

  • Candidate must possess at least Bachelor’s Degree in Nursing, or any medical course.
  • Excellent good communication skills (oral and written).
  • At least 1 year experience as a Training Officer.

 

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